<![CDATA[Ready Ping - Help Centre]]> en-US Tue, 21 Sep 2021 15:00:48 +0000 <![CDATA[How can a visitor check in? - Understanding how a visitor can check in on arrival.]]> https://help.readyping.io/article/27/how-can-a-visitor-check-in The visitor check in experience is super simple. In essence the visitor will have two methods of checking in with their own mobile device.

Scan the below QR code. You can download this QR code by clicking here.

In their mobiles web browser navigate to

]]> https://help.readyping.io/article/27 Wed, 20 Jan 2021 11:50:41 +0000 <![CDATA[How can my visitor share more information during check in? - Find out what the more information field is and how to enable it.]]> https://help.readyping.io/article/41/how-can-my-visitor-share-more-information-during-check-in During the check in process you can provide your visitor the ability to share additional information.

Where will the additional information field appear?

During the process of when a visitor checks in your visitor will see the following field:

image.png

This field will not be mandatory so can be ignored should the visitor not have anything additional they wish to share...

]]> https://help.readyping.io/article/41 Tue, 16 Mar 2021 21:44:25 +0000 <![CDATA[What is the acknowledgement feature? - Find out what it means for a check in to be acknowledged.]]> https://help.readyping.io/article/40/what-is-the-acknowledgement-feature The acknowledgement feature has been designed to clearly highlight to your team whether a visitor has read and understood the next steps (e.g. your action) see the article What is an action?

This feature is enabled by default for all check ins and works in the following way.

When you select the appropriate next steps for your visitor to follow (e.g....

]]> https://help.readyping.io/article/40 Tue, 16 Mar 2021 21:05:01 +0000 <![CDATA[What is the nudge feature? - Find out what the nudge feature is and how you can enable it.]]> https://help.readyping.io/article/39/what-is-the-nudge-feature A nudge is a text message sent to your visitor should they have not acknowledged your next steps (e.g. your action). See the What is the acknowledgement feature? article.

The nudge feature is designed to attract the attention of your visitor should they have disregarded their phones notification. It simply just re-iterates the next steps you require your visitor to follow.

How...]]> https://help.readyping.io/article/39 Tue, 16 Mar 2021 20:57:36 +0000 <![CDATA[What are location codes? - Find out what location codes are.]]> https://help.readyping.io/article/38/what-are-location-codes Location codes are a unique reference that your clients can use to check in to a specific location.

Should your visitor not look to take use of the QR code or link which will take them directly to the locations check in page and who disable the location function on their mobile device they will be presented with a page similar...

]]> https://help.readyping.io/article/38 Wed, 03 Mar 2021 17:49:49 +0000 <![CDATA[How do I request the reason for the visit during check in? - Find out how to ask your visitor for the reason for their visit during check in.]]> https://help.readyping.io/article/37/how-do-i-request-the-reason-for-the-visit-during-check-in We now have the facility to prompt your visitors for the reason for their visit to your premises. With this feature you have the ability to turn this feature on or off as well as control what the reasons for the visits are, so that the visitor can select from a set of options upon check in.

How do I activate...]]> https://help.readyping.io/article/37 Wed, 03 Mar 2021 17:35:31 +0000 <![CDATA[What is a custom field? - Find out what a custom field is.]]> https://help.readyping.io/article/4/what-is-a-custom-field A custom field is an additional bit of information your may require from your visitors during the check in process.

By default when a visitor checks in they will be asked for:

their name

their mobile (only if you require it)

vehicle registration or parking bay number (only if you require it

one custom field

The custom field can be anything that you might require from...

]]> https://help.readyping.io/article/4 Wed, 20 Jan 2021 11:50:52 +0000 <![CDATA[I am not receiving any notifications on my systems when visitors check in - Find out how to troubleshoot why you are not receiving desktop notifications.]]> https://help.readyping.io/article/25/i-am-not-receiving-any-notifications-on-my-systems-when-visitors-check-in It's really important to first check that the user you are logged in as has notifications enabled. You can do this by following this article 'How to enable my users to receive desktop notifications'.

If after enabling notifications against the user you are still experiencing issues then you will need to do the following.

Start by ensuring you...

]]> https://help.readyping.io/article/25 Wed, 24 Feb 2021 13:08:12 +0000 <![CDATA[Check in poster template - Free editable check in template for your visitors.]]> https://help.readyping.io/article/33/check-in-poster-template We would recommend to make use of the check in poster template below to help clarify the check in process to your visitors. Click here to download this template in Word format so that you may edit it with your own brand.

Example of the check in poster.


]]> https://help.readyping.io/article/33 Thu, 21 Jan 2021 08:44:28 +0000 <![CDATA[Why do visitors need to allow location and notifications when checking in? - Find out why your visitors need to share their location during check in.]]> https://help.readyping.io/article/29/why-do-visitors-need-to-allow-location-and-notifications-when-checking-in During a visitors first check in to your premises they are likely to be shown a notification requesting permission to share their location. It will look something similar to the below:

The reason for this is we need their permission to use their phones location to identify where they are at the point of check in. By sharing their...

]]> https://help.readyping.io/article/29 Wed, 20 Jan 2021 11:50:44 +0000 <![CDATA[What elements in Ready Ping get customised with my brand? - Learn what elements get changed when you upload your brand.]]> https://help.readyping.io/article/34/what-elements-in-ready-ping-get-customised-with-my-brand Via the Admin section in Ready Ping you have the ability to customise the visitor facing portal with your own brand. Click here to view our article on How do I whitelabel the Ready Ping? platform.

Within this section we will highlight to you what elements within the visitor portal get changed with...

]]> https://help.readyping.io/article/34 Fri, 22 Jan 2021 09:01:39 +0000 <![CDATA[How do I whitelabel the Ready Ping platform? - Learn how to customise the Ready Ping platform with your own brand.]]> https://help.readyping.io/article/17/how-do-i-whitelabel-the-ready-ping-platform Within the Ready Ping system you have the ability to customise the visitor facing portal with your own logo and colours. To specifically see what elements change click here to see our article on What elements in Ready Ping get customised with my brand? To do this:

Ensure that you are logged in...

]]> https://help.readyping.io/article/17 Wed, 20 Jan 2021 11:50:49 +0000 <![CDATA[How do I setup a location? - Learn how to create a new location.]]> https://help.readyping.io/article/9/how-do-i-setup-a-location Within the Ready Ping system you have the ability to create as many locations as your business requires. Locations are premises that your visitors could visit.

By default when you create your account on the Ready Ping system you would have created your first location, however should you require more than one location the process to do so is simple:

Ensure that...

]]> https://help.readyping.io/article/9 Tue, 02 Feb 2021 07:35:18 +0000 <![CDATA[How do I get in touch if something isn't working? - Learn how you can get in touch with us should you experience an issue.]]> https://help.readyping.io/article/24/how-do-i-get-in-touch-if-something-isnt-working We really hope that you have a seamless experience when using the Ready Ping platform, and we have worked hard to do our best to ensure this. However we also appreciate that sometimes things just don't work.

In the event of you experiencing an issue we have created two very simple methods of getting in touch:

Option 1 - Via our Help...]]> https://help.readyping.io/article/24 Fri, 22 Jan 2021 17:49:03 +0000 <![CDATA[How do I add or change my payment details? - Learn how to quickly add or change your payment details.]]> https://help.readyping.io/article/21/how-do-i-add-or-change-my-payment-details Ensure that you are logged in as an 'Company Admin' user.

Within the top navigation click on ADMIN.

From the left hand menu select Billing Details.

Look for the field called Payment Details and click on the Change button.

This will load four fields you will be required to complete which include:

Card Number

Expiry Month

Expiry Year

CVC (Last three digits on the...

]]> https://help.readyping.io/article/21 Mon, 25 Jan 2021 21:50:00 +0000 <![CDATA[What is a notification - Find out what a notification is.]]> https://help.readyping.io/article/6/what-is-a-notification A notification is a customised message you send to your visitor advising them on the next steps.

You visitor will receive a notification at these points during the check in process:

When they first check in

If you have to delay them

When you are ready for them e.g. for an appointment or maybe collecting medication

When you have completed the check in

Each notification is...

]]> https://help.readyping.io/article/6 Wed, 20 Jan 2021 11:50:57 +0000 <![CDATA[What is an action? - Find out what a action is.]]> https://help.readyping.io/article/5/what-is-an-action An action is the next steps that your visitor will take after initially checking in. It is essentially the reason for your visitors visit to your business premises. An example of some actions could be:

Meeting

Appointment

Collection

Delivery

Within the Ready Ping system you must have at least one action but you can have create up to two actions should you require it....

]]> https://help.readyping.io/article/5 Wed, 20 Jan 2021 11:50:55 +0000 <![CDATA[How do I enable my users to receive desktop notifications? - Learn how to enable desktop notifications to alert your team when a visitor checks in.]]> https://help.readyping.io/article/15/how-do-i-enable-my-users-to-receive-desktop-notifications Ensure that you are logged in as an 'Company Admin' user.

Within the top navigation click on ADMIN.

From the left hand menu select Users.

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Select Manage against the user you would like to enable desktop notifications for.

image.png

Below the User Type dropdown you will find a table...

]]> https://help.readyping.io/article/15 Tue, 02 Feb 2021 21:06:56 +0000 <![CDATA[How do I ask for bay numbers instead of vehicle registration on check in? - Find out how to change your check in form to ask for bay number rather than vehicle registration.]]> https://help.readyping.io/article/36/how-do-i-ask-for-bay-numbers-instead-of-vehicle-registration-on-check-in Within the Ready Ping system you can request for your visitor to share with you their vehicle registration or bay number upon check in.

This setting can be customised on a per location basis. If you want to ask for bay number upon check in you simply need to:

Ensure that you are logged in as an 'Company Admin' user.

Within the top...

]]> https://help.readyping.io/article/36 Tue, 02 Mar 2021 16:41:47 +0000